Privacy Policy

We respect your right to privacy. Fluffyduck will not disclose, sell or supply your information other than in respect to a court order. Your information remains in the possession of the business. We hope that you as an individual also will respect the rights of others to their privacy and do not participate in sending unsolicited correspondence such as email.

This is the Fluffyduck Privacy Policy, a document which outlines our guarantee on your use of Fluffyduck products.

  1. Fluffyduck uses and may disclose your personal information in order to: (i) Provide services to you; (ii) Research, develop, administer, protect and improve our services; (iii) Instigate debt collection; and (iv) Comply with legal compulsion such as a Court order.
  2. Other than listed in Clause 1, Fluffyduck will not provide any information which you give to us to any other organisation or individual without your express permission.
  3. As part of routine administration, Fluffyduck collects system status information such as login times and help desk records. These are not on-sold or disclosed to others except as required in clause 1.
  4. All clients may request access to the personal details collected by Fluffyduck in relation to themselves and the use of their account.by Fluffyduck wishes to ensure that such details are always correct and up-to-date, and will amend any inaccuracies or changes to details on request.
  5. By law, Fluffyduck must retain some client details for a minimum of 5 years. However, Fluffyduck does not retain clients' personal information longer than is necessary for the purposes of compliance with the law and routine administration.
  6. If Fluffyduck is ever sold to another organisation, the new owners must also comply with this privacy policy.
  7. Fluffyduck keeps client information on controlled facilities which are secured against unauthorised access. Proof of identity will be required before information is released to any person, including the client.
  8. Fluffyduck typically communicates with its clients by email. In exceptional circumstances, urgent notifications may also be sent out by email.
  9. Fluffyduck is constantly improving and enhancing its services to clients, and may update this privacy policy from time to time. Any changes to the policy will be advised to clients via email and by updating this page on the Fluffyduck web site.
  10. If you have any queries or comments concerning the privacy policy, email us.